Virtual Front Desk, the virtual receptionist software

A 2020 survey identified over 1.2 million receptionists in the US, whose roles incur substantial costs for companies. The Virtual Front Desk offers a cost-saving solution, allowing a single receptionist to manage multiple locations via video calls from touch-screen kiosks. This technology can significantly reduce staffing expenses by centralising receptionist duties. Users can easily connect with receptionists, who can be anywhere as long as they have internet access. The system supports 13 languages. To ensure availability, SMS alerts and automated phone calls are used if calls are unanswered. Integration with Microsoft Teams, utilising Azure Communication Services, enhances connectivity. Future developments include iOS and Android apps to improve call stability and reliability.